Please note: Our team strives to answer your inquiry(ies) promptly and professionally. Therefore, and for the digital processing of our communication, it is necessary that you communicate closely by return. If we do not receive your response in a timely manner within your business day, your thread will be closed, and you will have to submit a new inquiry.
Communication
Baseline Information
Registration | Apply for registration. Wait for our invitation. |
One.Group Business Registration | All business transactions require formal registration. This registration is only possible upon invitation. |
Phone (Video) Calls + | A personal ID and an agenda for Phone or Zoom calls in advance are both required. |
Inquiries | Avoid buzzwords such as RWA, "bank-to-bank", "net and gross", etc. |
Documents | Withdraw from any submission of uncalled documents |
Business Meetings | Baseline Accredited Clients only |
Digital Signatures | Accept signatures as legally binding and equivalent to a handwritten signature. |
Your Office
Ensure availability during local office hours. Unanswered offers/messages will be usually considered void after max 24h |
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